Shipping Policies
Rivelle Shipping Policy
At Rivelle, we believe every order should feel as luxurious as our products. Here’s everything you need to know about how your order reaches you.
Processing Time
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All orders are carefully curated and processed within 1–2 business days.
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During busy periods, processing may take up to 3 business days.
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You will receive an email confirmation once your order has shipped.
Shipping Methods & Delivery Times
| Region | Shipping Method | Estimated Delivery |
|---|---|---|
| United Kingdom | Standard Royal Mail | 2–5 business days |
| United Kingdom | Express Courier | 1–2 business days |
| Europe | Standard International | 5–10 business days |
| Europe | Express International | 3–5 business days |
| Rest of World | Standard International | 7–21 business days |
| Rest of World | Express International | 5–10 business days |
Delivery times may vary slightly due to customs processing or local postal services.
Shipping Costs
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Shipping costs are calculated at checkout based on your location.
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Free standard shipping on UK orders over £50.
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Express shipping is available at checkout for faster delivery.
Order Tracking
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Once your order ships, you will receive a tracking number via email.
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Track your order in real-time for peace of mind.
Customs & Duties
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For orders outside the UK, any customs fees, import duties, or taxes are the responsibility of the recipient.
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Rivelle is not responsible for delays caused by customs.
Shipping Issues
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If your order is lost, delayed, or damaged during transit, please contact us at cs.rivelle@gmail.com.
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All emails will be answered promptly by our team.
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We will work with you to resolve the issue, including replacement or refund if necessary.
Luxury Packaging
Every Rivelle order is packaged with care, reflecting our premium brand experience. Your products arrive beautifully boxed and ready to enjoy.
Rivelle — Refined. Defined. Rivelle.