Help & Questions

Frequently Asked Questions

Have a question? We're here to help! Below you'll find answers to our most commonly asked questions.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods through our checkout.

Is my payment information secure?
Yes! We use industry-standard encryption to protect your payment information.

Shipping & Delivery

How long does shipping take?
Standard delivery typically takes 5-10 business days within the UK. International shipping times may vary depending on your location.

Do you ship internationally?
Yes! We ship to the UK, throughout the European Union, and to select international destinations including the US, Canada, Australia, and more.

How can I track my order?
Once your order ships, you'll receive an email with tracking information.

Products

Are your products authentic?
Yes! All our beauty tools and products are carefully sourced and 100% authentic.

How do I use the products?
Each product comes with instructions. If you need additional guidance, feel free to contact us!

Returns & Exchanges

What is your return policy?
We offer 30-day returns on all items. Visit our Return Policy page for full details.

Contact Us

How can I get in touch?
You can reach us at cs.rivelle@gmail.com. We typically respond within 24 hours.

Can't find what you're looking for? Contact us and we'll be happy to help!